Operators are standing by 8:00am to 4:00pm Pacific Time, Monday through Friday!
We accept Visa, Mastercard, Discover, and American Express.
Please note that our magazine may not be accepted at all Prison facilities due to occasional artistically graphic content. It is the customer’s responsibility to ensure that the magazine is acceptable at the facility before making the purchase. We are not responsible for issues returned or rejected by the Prison.
Please note that we do our best to ensure customers receive the magazines in their subscriptions but ultimately, we have no control over postal service error and magazines in your subscription do not come with tracking information. If a customer misses 2 magazines in a row we recommend a refund of the subscription.
Please contact us via email at [email protected] for further information.
Payment And Ordering Info
We accept Visa, MasterCard, Discover, American Express, money orders and checks.
We reserve the right to have a customer service representative verify any orders over the $100 amount. This verification will occur over email from [email protected]
Please write out your order on a piece of paper and include the following:
- Size, quantity, color preference for each item
- The shipping and billing names and addresses
- Contact info (email address and/or phone number, including area code and country code if applicable)
- Order total including:
8.5% sales tax (if the order is being shipped to California),
and shipping (please email us at [email protected] for a shipping estimate)
- We accept checks, money orders, and credit cards for mailed in orders. If you send your credit card number, please include the expiration date and 3 digit CVC code on the back.
Domestic subscriptions take 10-12 weeks to start from the previous issue cut-off and International subscriptions take 12-14 weeks to start from the previous issue cut-off. If you would like to know what the first issue in your subscription will be, or when the last issue cut-off was please email us at [email protected]
Subscriptions are via the US Postal Service; no tracking is available for subscriptions.
International Customers who attempt to purchase a US subscription are subject to have their subscription cancelled (at any time) and orders will be refunded. International Customers must purchase the correct subscription at the correct rate.
You will receive renewal notices when your subscription is about to expire. Three of these will be sent to the address on file.. To ensure there is no gap in the subscription, please remit payment along with the first renewal notice. You can either send a check or money order along with the form, or you can renew online. Please be sure to enter the address information online exactly as it is shown on the current address label when renewing online in order to have the accounts linked.
Address changes must be submitted everytime you change your address This includes customers renewing with a new address, If you are renewing and your address is different from the address on file you must email us to have the address changed on your account. Please email your old and new address to [email protected] as soon as you learn what your new address will be. This needs to be done 8 weeks in advance in order for you to not miss any issues in the meantime be sure to have your magazines forwarded through the US Postal Service. We do not replace issues missed due to improper address change submissions. If Customers cannot have their Mail forwarded by the post office for any reason a refund will have to be processed. Please email for a refund of the subscription.
Cancelling Your Subscription
Subscription cancellations take 8 weeks to cycle. Please email [email protected] to have your subscriptoin cancelled.
Returns, Backorders,Order Changes, & Clothing Colors
We will exchange or refund any item still in resellable condition within 30 days.
All returns must be accompanied with a copy of your invoice and reason for return. Customer is responsible for return shipping charges. Credit card refunds will take approximately 5-7 business days from the time we receive your return. Refunds for items paid for by check will take between three to five weeks.
Please send the unwashed/unworn items that you would like to return/exchange, along with any written form containing your name, order number, and request to:
Attn: Mail Order Returns
1303 Underwood Avenue
San Francisco, CA 94124
Due to high demand, an item size or colorway may be out of stock by the time your order is received by our shipping department. If this happens, we will contact you via email to find out if you prefer to replace the item or cancel it from the order.
We try to get you your products as fast as possible, so as soon as your order is placed we begin fulfilling it. Any changes to the order that you may request will be attempted to the best of our ability. However if the order is already in the process of being fulfilled we cannot process any changes at that point.
We have done our best to display as accurately as possible the colors of the products shown on this website. However, because the colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.
NOTE: If your package is unable to be delivered for any reason and is returned to our facility, we will issue you a refund for the price of the contents when we receive the package. Shipping and handling charges will not be refunded for these orders.
All clothing items on our site ship from a separate facility, Please allow up to 2 weeks for your order to ship and send us an email to receive a tracking link: [email protected]
Books, back issues and posters typically ship from our warehouse in 4 business days.
ORDERS MAY BE DELAYED IF PRODUCTS ARE OUT OF STOCK. WE WILL ATTEMPT TO CONTACT YOU AS SOON AS POSSIBLE IF YOUR ORDER HAS BEEN DELAYED FOR THIS REASON. PLEASE BE SURE TO KEEP US INFORMED OF YOUR CURRENT CONTACT INFORMATION**
We apologize for any inconvenience you may have in regards to International customs fees. We are required to ship packages in accordance with US Postal Service policies, and as such it is ultimately the customer's responsibility to pay any applicable customs fees. Thank you for understanding
Order Status And Tracking
Please allow up to 2 weeks for your order to ship and send us an email to receive a tracking link: [email protected]
We want to make sure you get your items as quickly as possible. When ordering please make sure you select the correct size and color because we begin processing purchases immediately after they are submitted online. Modifications or cancellations cannot be made once the order is in the system.
There is currently no way to check your order status through the web store. Your invoice number is not a UPS tracking number.
For more information, please email [email protected] M-F 8:30am - 4:30pm PT.